Please allow 2 days for dispatch and 4-7 days shipping time.

Please allow 5 days for dispatch of orders including custom illustrations.

Upon placing an order, you will be asked to provide your name and email address.

We will reach out to you in the next 24 hours regarding:

1) 2-3 quality reference images of your pet

2) a list of any custom details you want included (i.e. toy, collar, bandanna)

3) your preferred background circle color

A watermarked digital copy of your pet portrait will be emailed to you before printing so you can make any changes you may want. You will receive one round of complimentary edits.

In effort to keep shipping costs low, Canadian orders are shipped through Lettermail in which no tracking information is available.

Some US orders are tracked depending on the contents of your order. If your order is tracked, you will receive an email with your tracking information.